At Thrive Mental Wellbeing, our primary goal is to ensure that our mental wellbeing services are not only accessible in a confidential and cost-free manner, but also widely recognised and easily accessible throughout your organisation. We aim to achieve nothing less than 100% awareness of the tools and support we offer, ensuring that each and every employee is well-informed about the mental health support that is available to them through our service. Our intention is that whenever anyone within your organisation faces a mental health challenge that they are equipped with the knowledge of how to access our service when they need it.

Research has highlighted the prevalence of stress and anxiety in the workplace. It's crucial to acknowledge that at any given point, approximately 1 in 6 individuals within any workplace environment may experience heightened levels of stress or anxiety (Mental health and wellbeing in England: Adult psychiatric morbidity survey 2014). This statistic underscores the importance of providing comprehensive mental health support in the workplace.

With this in mind, our expectations for user interaction and engagement with our services are designed to accommodate these realities. While our ultimate goal is to achieve complete awareness throughout your organisation, we understand that not all employees may require our services simultaneously. As a result, we anticipate that for a typical customer, between 16% and 20% of the workforce may access our services (although in certain sectors, this figure might be notably higher). This percentage can also vary depending on the nature of your organisation and may fluctuate across different periods of the year.

Our objective, therefore, is to extend our reach to those in need and engage individuals who are open to preventing mental health issues. This includes those who are focused on enhancing their overall wellbeing or are simply seeking a healthier lifestyle.

Once you have over 50 users accessing our services, you will receive monthly reports. The data shared is aggregated and anonymous, ensuring user confidentiality.

By subscribing to our newsletter, you will receive monthly updates on all things Thrive Mental Wellbeing. Our Content Hub is also regularly updated including additional resources, campaigns to get involved in and engaging well being content. Beyond this, your Relationship Manager will be on hand to highlight key resources and information that would be of value to you.

There is no definitive one as everyone is different and will follow their own individual pathway. We encourage users to utilise the daily check-up, mood meter and assessment screening scales (GAD-7 and PHQ-9) to keep a check on their mood and general wellbeing on a regular basis.

Where necessary, users will be signposted to appropriate help-seeking resources. By completing these regularly, not only will the user experience a more personalised journey, organisation reporting will be more valuable due to the data being captured.

The app is currently available on all Android and Apple devices as well as a web-based version accessed through https://webapp.thrive.uk.com/

The support boxes within the Thrive Mental Wellbeing app contain various signposting options to both internal and external support. When screening positive for anxiety or depression, users are encouraged to seek support through the personalised options provided. As this is done via the app, it is not necessary to leave the app, making seeking support more accessible and also improving the user experience.

Please email all tech queries, with as much information as possible (including screenshots), to help@thrive.uk.com and a member of the team will be in touch within a maximum of two business days, but typically within 12 hours.

We aim to release new content and functionality on a regular basis so watch this space. We welcome feedback from our users and everything we develop is evidence-based and for the benefit and improvement of our users' mental health and wellbeing.

You can find more information about Thrive Mental Wellbeing's Privacy Policy here: https://thrive.uk.com/privacy-policy

We are committed to supporting your organisation's journey towards better mental health. Feel free to reach out to your dedicated Relationship Manager for further assistance or information.

• A full Cognitive Behavioural Therapy (CBT) programme.

• Further support available to users via in-app signposting and therapist support.

• Over 100 hours of accessible content.

• Stress-reducing, clinically validated techniques, including Applied Relaxation, Meditation and more!

• A progress journal.

• The ability to set goals and track your progress.

• Mindful activities to help reframe thoughts 
and switch off.

The app is there for everyone to help manage stress and also learn more about mental health. If someone is showing signs of depression or anxiety, the app can be very helpful for managing these conditions as well as helping with sleep, bereavement and work related issues. 

The app uses evidence-based techniques to help a 
user to  detect early, prevent and self-manage common mental health conditions, as well as stress & anxiety. 

The app can be used daily to not only help individuals manage their mental health, but also to help build resilience and improve stress management.  The app can work alongside treatment to help improve recovery and prevent relapse, it can also help identify symptoms of anxiety and depression through the clinically validated screening tools; GAD-7 and PHQ-9. 
Where appropriate, the app will proactively refer the individual to the help and support they need.

Currently the Thrive Mental Wellbeing app is available in English and Portuguese with German, Polish, Spanish, Dutch, Welsh and Mandarin; more coming in the near future. [Animations & subtitles are currently English only]

If a user were to screen positive for symptoms of 
either anxiety or depression, the individual would be signposted to the appropriate services & signposting options provided by the organisation.

No personal information is shared with anyone, everything in the app is completely confidential and owned by the user.

The current version of the Thrive Mental Wellbeing app requires smartphones or tablets to have an active data/WiFi connection, as no data is stored on devices for complete privacy and security.

Thrive Mental Wellbeing is evidence-backed and trusted by the NHS, and is the only app on the market that offers a fully integrated service from self-directed prevention and management to therapy. Thrive Mental Wellbeing is clinically led by senior health professionals and registered as a Class I medical device by the MHRA.

Thrive Mental Wellbeing is the leading NHS digitally compliant app meaning that it complies with NHS Digital Technology Assessment Criteria and meets the clinical and security standards set by the NHS.

Cognitive Behavioural Therapy (CBT) is all about understanding the connection between thoughts, behaviours and emotions. The more these connections are understood, the better they can be controlled. CBT is the best, most accessible tool available to teach life skills and resilience and prevent common mental health conditions – so much so, it’s the most common recommendation given by doctors.

The app can be downloaded from any app store, 
by searching for “Thrive Mental Wellbeing”. Enter an email and password of your choice and your exclusive access code (this will have been given to you at the time of Thrive Mental Wellbeing launching across your organisation).

Please talk to your dedicated Relationship Manager for more information on Thrive Mental Wellbeing’s offerings. 

Our content hub is full of resources on a variety of different mental health topics and can be accessed here - https://content-hub.thrive.uk.com/ Alongside this, you can subscribe to our newsletter that contains updates to the app, webinar content, awareness day resources and other relevant material.
 
You can subscribe here: 
https://thrive-uk-com.hubspotpagebuilder.com/sign-up

The more you proactively promote  the launch of 
Thrive Mental Wellbeing and build awareness across your business the better your return on investment. We recommend you create a strong internal communications plan to help build awareness. 

Your Relationship Manager will help guide you 
and provide information regarding launching 
across your organisation.

MI reports will be sent on a monthly basis, within the first 5 working days of the month. In order to protect user anonymity, MI reports will only be shared once there are over 50 regular users of the app. The data shared is aggregated and anonymous, ensuring user confidentiality at all times.

We recommend regular catch-ups to check on 
progress. Your dedicated Relationship Manager 
will schedule quarterly review meetings with 
you to discuss performance. 

There is no definitive one as everyone is different and will follow their own individual pathway. We encourage users to utilise the daily check-up, mood meter and assessment screening scales (GAD-7 and PHQ-9) to keep a check on their mood and general wellbeing on a regular basis. 
Where necessary, users will be signposted to appropriate help-seeking resources.

The app is available on all Android and Apple devices running IOS 15.6/Android 6.0 and above. Our web version is also available: https://webapp.thrive.uk.com/

The Thrive Mental Wellbeing app requires your smartphone or tablet to have an active data/WiFi connection as no data is stored on your device for complete privacy and security.

Please email all tech queries, with as much information as possible (including screenshots) & a member of the team will be in touch within 2 business days.

help@thrive.uk.com 

We aim to release new content and functionality as often as possible and have a 24 month development pipeline. We welcome feedback from our users; and everything we develop is evidence based and for the benefit and improvement of our users’ mental health and wellbeing.

You can find more information about Thrive 
Mental Wellbeing’s Privacy Policy here: 
https://thrive.uk.com/privacy-policy

You can also view our ‘Evidence-based 
approach statement’ within the app.

Our content hub is full of resources on a variety of different mental health topics and can be accessed here - https://content-hub.thrive.uk.com/ Alongside this, you can subscribe to our newsletter that contains updates to the app, webinar content, awareness day resources and other relevant material. 
You can subscribe here: 
https://thrive-uk-com.hubspotpagebuilder.com/sign-up

The app is currently available on all Android and Apple devices (running IOS 15.6/Android 6.0 or later) as well as a web-based version accessed through webapp.thrive.uk.com

There is no definitive one as everyone is different and will follow their own individual pathway. 
We encourage users to utilise the daily check-up, mood meter and assessment screening scales (GAD-7 and PHQ-9) to keep a check on their 
mood and general wellbeing on a regular basis. 
Where necessary, users will be signposted 
to appropriate help-seeking resources.

Currently the Thrive Mental Wellbeing app is available in English and Portuguese with German, Polish, Spanish, Dutch, Welsh and Mandarin; more coming in the near future. [Animations & subtitles are currently English only]

The current version of the Thrive Mental Wellbeing app requires smartphones or tablets to have an active data/WiFi connection, as no data is stored on devices for complete privacy and security.

The support boxes within the Thrive Mental Wellbeing app contain various signposting options to both internal and external support. If screening positive for anxiety or depression, users are encouraged to seek support through the personalised options provided.

We aim to release new content and functionality as often as possible and have a 24 month development pipeline. We welcome feedback from our users; and everything we develop is evidence based and for the benefit and improvement of our 
users’ mental health and wellbeing.

 MI reports will be sent on a monthly basis, within the first 5 working days of the month. In order to protect user anonymity, MI reports will only be shared once there are over 50 regular users of the app. The data shared is aggregated and anonymous, ensuring user confidentiality at all times.

Please email all tech queries, with as much information as possible (including screenshots), to help@thrive.uk.com and a member of the team will be in touch within a maximum of two business days.

You can find more information about Thrive 
Mental Wellbeing’s Privacy Policy here: 
https://thrive.uk.com/privacy-policy

To download the new app as a new user, search for Thrive Mental Wellbeing in your app store and look for the version with our current, updated branding as highlighted below.

As an existing user, you will be prompted to download the new version in your existing version.

 Web application also available: webapp.thrive.uk.com

Your login details and access code will remain the same. Your data will also be carried across to the new version.

The old app will eventually disappear from the app store once we have given our existing users ample opportunity to migrate across.

If you are currently in conversation with a Thrive therapist, please speak with them before moving on to the new app. You can continue to use your existing app to finish your treatment to prevent any disruption. 

We have temporarily removed the ‘Thrive points’ feature to allow us to redesign and recreate the feature, with some more ambitious goals for what users can do with the points they earn. The plan is that current Thrive point totals would be converted to the new system so they don’t miss out.

Yes absolutely! Thrive is available on Apple and Android devices, as well as a new web app available at webapp.thrive.uk.com. As long as you log in with your existing username and password you will be 
able to continue your progress on all devices. 

Yes absolutely! Thrive is available on Apple & Android devices, as well as a new web app available at webapp.thrive.uk.com. As long as you log in with your existing username and password you will be 
able to continue your progress on all devices. 

The menu has been restructured to accommodate 
for more features and to highlight features that 
were underused. 

The Diary is filled with goals according to their screening results and behaviour, with each element within the app linked to a goal. This was previously the case but users were not driven by these goals, 
as they were hidden away, not guiding the user.

The new design also meets Apple and Google human interface guidelines. Following these modern best practices allows us to create an experience that the user expects from the platform they are using; i.e. the iPhone app behaves how you would expect an iPhone app to behave. This allows us to reduce the cognitive load for users and again increase the accessibility of mental health care. 

We also wanted to be able to offer an extended set of accessibility features (scaling text, screen reading, etc) and so some of the layouts had to change to accommodate those.

Wise Words, although popular, was not quite doing what it was supposed to be. It has been redesigned with an adjustment to make it more proactive 
in helping users. 

Message in a bottle was also not achieving its initial goals. This too has been redesigned to fit more in-line with its clinical purpose and will be re-added soon with a more engaging premise.

We recommend that you begin with the CBT programme to create a more defined pathway. CBT sessions guide you through each of the steps with interactive examples, unlocking new features & tools for you to use. All the tools are presented alongside the context for how & why they can help you - not following the programme in this order may not make sense and therefore the user wouldn’t get the full benefits of the service.

You will see the Diary which will be clean and largely empty, with limited options and a select number of goals, this helps  to guide the user to the first sessions.

Thrive Mental Wellbeing app requires your smartphone or tablet to have an active data/WiFi connection as no data is stored on your device for complete privacy and security. 

You can send an email to: help@thrive.uk.com 
and someone will be back in touch with you 
within a maximum of two business days. 

The launch of the new app is a perfect opportunity to re-engage clients. Please speak with your Relationship Managers to progress this.

Currently the Thrive Mental Wellbeing app is available in English and Portuguese with German, Polish, Spanish, Dutch, Romanian, Welsh and Mandarin, with more coming in the near future. [Note, the animations and subtitles are English only for now]

• If you would like to speak to a therapist, simply select the “chat” button in the Thrive Mental 
Wellbeing app to get started. 

• Alternatively, if you score above a certain threshold on the in-app screening assessments, the triage team will proactively reach out to check in with you. 

• The first time you use the service you will be speaking with a psychological therapist as a consultation to better understand how we 
can support you.

• Depending on the outcome and what was discussed; if you are eligible to access the therapy service, you will be informed that there will be a short waiting period before being assigned to a therapist. They will book regular sessions to support you for as long as needed, based on clinical need.

Our therapy service offers as many sessions as 
needed, depending on clinical need. We currently average between 8-12 sessions per user. At times, 
we accommodate additional sessions subject to 
the user’s requirements and situation.

Our therapists are online and available Monday 
to Friday, 8 am - 8 pm. Please note, there is 
a high demand for evening times (after 5pm).

Users have access to the Thrive Mental Wellbeing app and the therapy service through their organisation for the duration of their employment.

If you message the therapy team outside of our core hours (Monday - Friday, 8 am - 8 pm), a member of the therapy team will respond the next working day.

The clinically validated screening tools in the Thrive Mental Wellbeing app can be used to determine the severity of an individual’s condition. It will be mutually agreed between the therapist and the user to which type of therapy the user will receive.

Our therapists have a wide range of specialisms and preferred modalities to cover a wide range of issues. For example, CBT, Person Centred, Person-Centred Experiential Counselling, Integrative Counselling, Psychotherapy, Addiction Psychology, Counselling Psychology, Compassion Focused Therapy (CFT) and Solution Focused Therapy (SFT). The therapy team adhere to a standardised framework and structure 
in line with the British Association for Counselling 
and Psychotherapy (BACP).

No, if you provide notice of your absence, you will 
be able to reschedule and continue your scheduled 
sessions. If you have more than two consecutive unexplained absences, you would be discharged 
for the next individual on the waiting list.

All our therapists that offer therapy sessions are qualified in their respective fields. Most are British Association for Counselling and Psychotherapy 
(BACP) accredited and some are BACP registered. 
All therapists are supervised by NHS trained consultant level clinicians.

If a user is already under the care of a mental health professional, they can still benefit from the Thrive Mental Wellbeing app. However, we wouldn’t recommend starting therapy via Thrive Mental Wellbeing if an individual is currently accessing therapy services elsewhere. Remember, we are available as & when needed after treatment has finished elsewhere.

Yes, once you have been assigned to a therapist, this will be the practitioner supporting you until the end of your scheduled sessions. In the event your assigned therapist is on holiday or sick, your therapist will organise a date and time for your next session to continue your work.

Only with a user’s consent will we share 
any information with your GP & a referral 
letter is needed.

In the event you are facing an emergency, you can reach out to a therapist, they are available Mondays - Fridays, 8 am - 8 pm. To do so, if you open the chat you will find a red button that says talk to an available therapist now, this will allow you to start an emergency chat with our on-call therapist. Please note: if you are already assigned to a therapist and undergoing sessions, please follow the same instructions above, as your therapist cannot guarantee they will be available outside your scheduled appointments.

If you need to speak to someone immediately and it is outside our hours (Monday - Friday, 8 am - 8 pm); you can always call 999, make your way to A&E or reach out to your local ‘crisis services’. Alternatively, you can call or text the following contacts below. These are all professional services that will keep the space safe and free of judgement for you.

Need to speak to someone immediately?

Samaritans
Call on 116123

Shout
Text on 85258

NHS
Resources available

No, privacy and confidentiality are imperative and so important to us. All data in the app is owned by the individual and kept anonymous and confidential to the individual user, as we know this is very important to all of us but particularly in relation to mental health support. All the details are covered in the EULA (end-user licence agreement) which you can view when you sign up to the app. You can also find the EULA agreement in the settings once you have created your account.