The support boxes within the Thrive app contain various signposting options to both internal and external support. When screening positive for anxiety or depression, users are encouraged to seek support through the personalised options provided. As this is done via the app, it is not necessary to leave the app, making seeking support more accessible and also improving the user experience.

There is no definitive one as everyone is different and will follow their own individual pathway. We encourage users to utilise the daily check-up, mood meter and assessment screening scales (GAD-7 and PHQ-9) to keep a check on their mood and general wellbeing on a regular basis.

Where necessary, users will be signposted to appropriate help-seeking resources. By completing these regularly, not only will the user experience a more personalised journey, organisation reporting will be more valuable due to the data being captured.

The app uses evidence-based techniques to help a 
user to  detect early, prevent and self-manage common mental health conditions, as well as stress & anxiety. 

Cognitive Behavioural Therapy (CBT) is all about understanding the connection between thoughts, behaviours and emotions. The more these connections are understood, the better they can be controlled. CBT is the best, most accessible tool available to teach life skills and resilience and prevent common mental health conditions – so much so, it’s the most common recommendation given by doctors.

We aim to release new content and functionality on a regular basis so watch this space. We welcome feedback from our users and everything we develop is evidence-based and for the benefit and improvement of our users' mental health and wellbeing.

By subscribing to our newsletter, you will receive monthly updates on all things Thrive Mental Wellbeing. Our Content Hub is also regularly updated and includes additional resources, campaigns to get involved in and engaging well being content. Beyond this, your Customer Success Manager will be on hand to highlight key resources and information that would be of value to you.

Contact your dedicated Customer Success Manager or email clientsupport@thrive.uk.com to get access to our brand new MI dashboard. All data shared is aggregated and anonymous, ensuring user confidentiality.

At Thrive Mental Wellbeing, our primary goal is to ensure that our mental wellbeing services are not only accessible in a confidential and cost-free manner, but also widely recognised and easily accessible throughout your organisation. We aim to achieve nothing less than 100% awareness of the tools and support we offer, ensuring that each and every employee is well-informed about the mental health support that is available to them through our service. Our intention is that whenever anyone within your organisation faces a mental health challenge that they are equipped with the knowledge of how to access our service when they need it.

Research has highlighted the prevalence of stress and anxiety in the workplace. It's crucial to acknowledge that at any given point, approximately 1 in 6 individuals within any workplace environment may experience heightened levels of stress or anxiety (Mental health and wellbeing in England: Adult psychiatric morbidity survey 2014). This statistic underscores the importance of providing comprehensive mental health support in the workplace.

With this in mind, our expectations for user interaction and engagement with our services are designed to accommodate these realities. While our ultimate goal is to achieve complete awareness throughout your organisation, we understand that not all employees may require our services simultaneously. As a result, we anticipate that for a typical customer, between 16% and 20% of the workforce may access our services (although in certain sectors, this figure might be notably higher). This percentage can also vary depending on the nature of your organisation and may fluctuate across different periods of the year.

Our objective, therefore, is to extend our reach to those in need and engage individuals who are open to preventing mental health issues. This includes those who are focused on enhancing their overall wellbeing or are simply seeking a healthier lifestyle.

The app is there for everyone to help manage stress and also learn more about mental health. If someone is showing signs of depression or anxiety, the app can be very helpful for managing these conditions as well as helping with sleep, bereavement and work related issues. 

A successful launch relies on more than a good communication strategy. You will need to call on key stakeholders, networks and champions to support with the roll out. A well thought out, planned and delivered launch campaign will help ensure good initial awareness, engagement and a return on investment. We recommend you use the resources available to you on this platform (see Planning a Successful Launch and Effective Communication Strategies) and of course, the support of your dedicated Customer Success Manager.

Your Customer Success Manager will help guide you and provide information regarding launching 
across your organisation.

Your dedicated customer success manager is available to assist with any questions or concerns. If you're unsure who to reach out to, please email clientsupport@thrive.uk.com.

Currently the Thrive app is available in English, Dutch, German, Mandarin, Polish, Portuguese, Romanian, Spanish and Welsh, more coming in the near future. [Animations & subtitles are currently English only]

To change the language in the app visit the settings menu and select 'Language' from the list.

If a user were to screen positive for symptoms of 
either anxiety or depression, the individual would be signposted to the appropriate services & signposting options provided by the organisation.

No personal information is shared with anyone, everything in the app is completely confidential and owned by the user.

The Thrive app requires smartphones or tablets to have an active data/WiFi connection, as no data is stored on devices for complete privacy and security.

Please direct all tech inquiries, including as much detail as possible (such as screenshots), to help@thrive.uk.com. A team member will respond within two business days, typically within 12 hours.

Alternatively, you can reach us through the app by going to Settings > Feedback and providing the necessary information.

Our therapy service offers as many sessions as 
needed, depending on clinical need. We currently average between 8-12 sessions per user. At times, we accommodate additional sessions subject to the individual’s requirements and situation.

The clinically validated screening tools in the Thrive Mental Wellbeing app can be used to determine the severity of an individual’s condition. It will be mutually agreed between the therapist and the user to which type of therapy the user will receive.

All our therapists that offer therapy sessions are qualified in their respective fields. Most are British Association for Counselling and Psychotherapy (BACP) accredited and some are BACP registered. All therapists are supervised by NHS trained consultant level clinicians.

If a user is already under the care of a mental health professional, they can still benefit from the Thrive app. However, we wouldn’t recommend starting therapy via Thrive Mental Wellbeing if an individual is currently accessing therapy services elsewhere. Remember, we are available as & when needed after treatment has finished elsewhere.

Yes absolutely! Thrive is available on Apple and Android devices, as well as a new web app available at webapp.thrive.uk.com. As long as you log in with your existing username and password you will be 
able to continue your progress on all devices. 

Yes absolutely! As long as you log in with your existing username and password you will be 
able to continue your progress on the web app and access all of the same features.

We recommend that you begin with the CBT programme to create a more defined pathway. CBT sessions guide you through each of the steps with interactive examples, unlocking new features & tools for you to use. All the tools are presented alongside the context for how & why they can help you - not following the programme in this order may not make sense and therefore the user wouldn’t get the full benefits of the service.

Report any tech issues, errors or provide general feedback through the app by going to Settings > Feedback and providing the necessary information.

• If you would like to speak to a therapist, simply select the “chat” button in the Thrive app to get started. 

• Alternatively, if you score above a certain threshold on the in-app screening assessments, the triage team will proactively reach out to check in with you. 

• The first time you use the service you will be speaking with a psychological therapist as a consultation to better understand how we 
can support you.

• Depending on the outcome and what was discussed; if you are eligible to access the therapy service, you will be informed that there will be a short waiting period before being assigned to a therapist. They will book regular sessions to support you for as long as needed, based on clinical need.

Therapy sessions are generally available Monday to Friday, 8 am - 8 pm. Please note, there is 
a high demand for evening times (after 5pm).

If you message the therapy team outside of our core hours (Monday - Friday, 8 am - 8 pm), a member of the therapy team will respond the next working day.

No, if you provide notice of your absence, you will be able to reschedule and continue your scheduled sessions. If you have more than two consecutive unexplained absences, you would be discharged for the next individual on the waiting list.

Yes, once you have been assigned to a therapist, this will be the practitioner supporting you until the end of your scheduled sessions. In the event your assigned therapist is on holiday or sick, your therapist will organise a date and time for your next session to continue your work.

Only with a user’s consent will we share 
any information with your GP & a referral 
letter if needed.

In the event you are facing an emergency, you can reach out to a therapist, they are available Mondays - Fridays, 8 am - 8 pm. To do so, if you open the chat you will find a red button that says talk to an available therapist now, this will allow you to start an emergency chat with our on-call therapist. Please note: if you are already assigned to a therapist and undergoing sessions, please follow the same instructions above, as your therapist cannot guarantee they will be available outside your scheduled appointments.

If you need to speak to someone immediately and it is outside our hours (Monday - Friday, 8 am - 8 pm); you can always call 999, make your way to A&E or reach out to your local ‘crisis services’. Alternatively, you can call or text the following contacts below. These are all professional services that will keep the space safe and free of judgement for you.

Need to speak to someone immediately?

Samaritans
Call on 116123

Shout
Text on 85258

NHS
Resources available

No, privacy and confidentiality are imperative and so important to us. All data in the app is owned by the individual and kept anonymous and confidential to the individual user, as we know this is very important to all of us but particularly in relation to mental health support. All the details are covered in the EULA (end-user licence agreement) which you can view when you sign up to the app. You can also find the EULA agreement in the settings once you have created your account.