Customer Success Guide

Welcome to our comprehensive guide that will assist you in effectively promoting Thrive Mental Wellbeing within your organisation. We recognise that every organisation is unique, with specific needs and requirements. Therefore, we provide a diverse range of resources and information to help you raise awareness and cultivate a culture of mental health within your workplace. This guide outlines best practices to promote our mental health service and effectively capture your employees’ attention.

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unique organisation

We recognise that every organisation is unique, with specific needs & requirements. Therefore, we provide a diverse range of resources & information to help you raise awareness & cultivate a culture of mental health within your workplace. This guide outlines best practices to promote our mental health service & effectively capture your employees’ attention.

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Our recommended sections

CommunicationStrategies

Communication Strategies

To effectively promote Thrive Mental Wellbeing, it's essential to communicate its benefits to your team through various channels. Here are some strategies:

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Yearly Wellbeing schedule

Creating a yearly well-being schedule that aligns with Mental Health Awareness days can significantly enhance the impact of your organisation's mental health initiatives.

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Success

Our Success Stories

Explore our customer success stories showcasing the effective integration of Thrive Mental Wellbeing in various workplaces. Gain insights from businesses that have successfully implemented our solution.

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FAQs

FAQs

Explore the essential insights into Thrive Mental Wellbeing with our FAQ page. Whether you're a new user or avid advocate, discover the key aspects of our services, from implementation to impactful features.

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Our Recommended Assets

VIDEO

Intro to Thrive

General Services Overview

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User Journey Guide

Walkthrough of the app & therapy service

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Having a conversation about mental health

Poster promoting the therapy service

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App Features (App Only)

Highlights app features

How to reach out to your employees?

Effective communication strategies for your business

We recognise that every organisation is unique, with specific needs & requirements. Therefore, we provide a diverse range of resources & information to help you raise awareness & cultivate a culture of mental health within your workplace. This guide outlines best practices to promote our mental health service & effectively capture your employees’ attention.

Find out more
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Yearly wellbeing schedule

Creating a yearly well-being schedule that aligns with Mental Health Awareness days can significantly enhance the impact of your organisation’s mental health initiatives. This approach not only demonstrates your commitment to addressing mental health concerns but also ensures consistent engagement and education throughout the year.

Find out more
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Our Success Stories

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Creating Company wide awareness on Launch Day

A Pension Provider we partner with achieved remarkable success on their Thrive Mental Wellbeing launch day, with over one-third of its employees downloading and registering for the service. 

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Increase Engagment Within

the Engagment Sector

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Engaging New Recruits

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Success Story 01
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Creating Company wide awareness on Launch Day

A Pension Provider we partner with achieved remarkable success on their Thrive Mental Wellbeing launch day, with over one-third of its employees downloading and registering for the service. 

Company Meeting

The Companies Head of People invited their Thrive Mental Wellbeing Relationship Manager to give a 10-minute presentation at the start of their monthly company meeting.

Pre-launch Teasers

In the week leading up to the company meeting, the company’s head of people generated anticipation by sending out short teasers highlighting the benefits via internal communication channels, such as emailnewsletters and the company slack channel.

Success Story 02
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Engaging New Recruits

In their new starter resources, the client included a clear action point - “Download Thrive Mental Wellbeing App.” This ensured that every new employee was made aware of and had access to the mental health services from the very beginning of their employment.

Wellbeing Webinar

During Mental Health Awareness Week, the client hosted a wellbeing webinar inviting both their Thrive Mental Wellbeing Manager to speak about the service and also invited wellbeing champions to share their testimonials of using Thrive Mental Wellbeing.

Work phones

The Thrive Relationship Manager collaborated with the IT team and successfully ensured that the Thrive app was automatically downloaded on all work phones. This seamless integration made it easy for employees to access the service conveniently.

Success Story 03
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Creating Company wide awareness on Launch Day

One of our retail partners faced challenges in engaging their employees and familiarising them with our services. By understanding the unique working environments of their employees, we introduced new engagement methods that led to a tenfold increase in engagement.

Monthly shop floor shoutouts

We discovered that regular communication on the shop floor was critical for engagement. As a result, we implemented monthly shop floor shoutouts, where managers reminded employees about the availability of Thrive Mental Wellbeing services. 

Absence Management

Understanding the impact of mental health on sickness absence, the HR team started sending information about Thrive Mental Wellbeing to employees when they took sick leave. This demonstrated care and encouraged employees to seek support when needed, leading to increased engagement with the service.

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