Clinical Practice

Understanding the Thrive Therapy Service

Whether you've arrived here through the app, or you're thinking about getting in touch, this guide is designed to give you a clear picture of how therapy with Thrive works - right from your first message, through to the support you receive.

What is Thrive - and who is it for?

Thrive is a confidential mental health and talking therapy service, designed to support you through a range of emotional and psychological difficulties including low mood, anxiety, stress, burnout, or struggles that are starting to affect your day-to-day life.

Access is provided through your employer or provider via an access code. If you're not sure whether you're eligible, don't worry - our team can quickly confirm this when you reach out via the chat function.

How the service works

Thrive combines therapist-led support with practical self-management tools within the Thrive app to help you build skills, manage your mental health, and make meaningful progress.

We understand that everyone's needs are different, so we offer a range of support pathways. From your first point of contact, we guide you through each step - ensuring you're matched with the right level of support at the right time.

The first step is triage. Our Triage team are friendly, helpful Psychological Well-Being Practitioners trained to assess your needs. They'll ask you a small number of questions to better understand your situation and confirm whether Thrive is the right service for you at this time, and if so which aspect of the Thrive Service is best.

Triage isn't therapy, and it's not a full assessment - it's a quick and supportive first step to help you on your mental health journey.

How quickly will I hear from someone?

Our team aims to respond as soon as possible during our core service hours, which are Monday to Friday, 8am to 8pm, excluding bank holidays. If you contact us outside of these hours and have access to Thrive’s 24-hour Triage service, you may still receive an initial response, but please be aware that replies may not always be immediate. All assessments and therapy appointments take place within service hours.

Available Treatment Pathways

One-to-one therapy session

One-to-one Therapy

Individual therapy sessions with a qualified therapist delivered remotely. Sessions are focused and structured, drawing on evidence-based approaches which are tailored to your needs. Our therapists work across a range of modalities, and sessions can be delivered via video, voice, or text chat, so you can choose the format that works best for you.

Group therapy setting

Group Therapy

Therapist-led group sessions where a small number of participants work through shared themes together. You don't need to have had identical experiences to others in the group, what attendees tend to have in common is the nature of the difficulty they're facing, not the story behind it. Group therapy can be a powerful way to feel less alone and to develop skills in a supported, collaborative setting. Evidence suggests that, for many conditions, group therapy can be a highly effective treatment modality and may offer benefits comparable to, or sometimes exceeding, those of individual therapy.

Wellbeing workshop materials

Workshops

Structured, skills-based sessions covering topics such as managing anxiety, low mood, or stress. Workshops are a good fit for people who want practical tools and strategies to support their wellbeing.

Important Information

Signposting and onward referral

Where Thrive isn't the most appropriate service for your needs, we'll discuss other options with you. This might include signposting to community services, your GP or other services that are available via your organisation or provider. Our goal is always to make sure you leave the conversation with a clearer sense of where to turn next.

Confidentiality and your Data

Everything you share with Thrive is treated as confidential. Our team operates within professional ethical guidelines, which means your information will not be shared without your consent, except in circumstances where there is a serious concern about your safety or the safety of someone else. In those situations, we have a duty of care that may require us to share relevant information with appropriate services. For full details on how your data is collected, stored, and used, please refer to Thrive's privacy notice.

Waiting times

Demand can vary, so some pathways - particularly one-to-one therapy - may involve a wait time.

Group sessions and workshops also run to set start dates, so there may be a short delay before the next available space.

We review availability every day and offer appointments as soon as they open up. If you're waiting, we'll be in touch as soon as something becomes available. And if your situation changes, just let us know, it helps us make sure you're on the right pathway.

What if Thrive isn't suitable for me?

Thrive supports mild to moderate mental health needs through remote therapy, and might not always be the right fit for everyone.

If that's the case, it's not a reflection of how important your needs are, it's about making sure you get the right kind of support. Where we're not best placed to help, we'll guide you towards services that are.

These decisions are made carefully, based on clinical judgement, and the scope of what Thrive can safely provide.

If you need urgent help

Thrive is not a crisis or emergency service and is not able to respond to urgent or immediate risk. If you are in crisis, feel unsafe, or need help right now, please use the crisis support information available within the Thrive app, contact your GP, or call your local emergency services.

Call 999 or crisis support

Getting in Touch

You can contact the Thrive therapy service directly via the app or through the web version of the platform at https://webapp.thrive.uk.com. Our team is available Monday to Friday, 8am to 8pm*, excluding bank holidays.

Email us support@thrive.uk.com
Call us 0800 001 001

*Except for Thrive 24 users that have access to our triage team 24/7.